Shop Policies

WELCOME  |  ORDERS  |  SHIPPING  |  REFUNDS  |  CORRESPONDENCE  |  DESIGNS  |  FAQ

Welcome

Thank you for visiting my store. If you have any questions that are not answered below, please feel free to contact me and I will respond promptly to any queries you have.

|COLOUR|
All my yarn is dyed to try and prevent striping or pooling as much as possible. This creates a random/softer variegated effect that looks amazing in plain stockinette but also works fabulously with more complicated and textural stitch motifs.

Dye lots are not available as dyes are applied by hand in small quantities – therefore no two hanks are exactly the same. As such, it is always advisable to alternate skeins to create even colour in larger projects.

IMPORTANT!
Some of the intense colours colours, particularly the pinks/reds/yellows, are naturally more prone to bleeding. Like all hand-dyers, I strongly recommend pre-washing bright colours if you are doing colourwork or striping to avoid disappointment in your finished garment.

I’ve taken all possible steps to make these bright hues as colourfast as possible and have indicated this tendency on all colours that are more prone to bleeding. This is just a natural part of super bright or fluorescent dyes used in hand dyed yarns. Be forewarned that these hues *may* bleed into lighter colours if you don’t take the time to über-wash and rinse until every trace of colour is gone.

|PHOTOGRAPHY|
Although I take great care in photographing my yarns, all colours on the internet WILL ALWAYS vary from monitor to monitor due to the nature of different hardware settings.

If you have any doubts about the colours you are seeing, please email me and I will try and describe the actual, real-life hue!

|DISCOUNTS|
Discounts can only be applied at time of purchase. If you have any troubles putting one through, please contact me before putting a purchase through as they cannot be processed post-purchase.

|CORRESPONDENCE|
I wear a lot of hats as the owner and sole employee of Kettle Yarn Co. and get a large number of emails per week. As a result I’ve had to limit my email admin days to Tuesdays and Thursdays in order to keep things running and be able to dye more glorious yarn for you!😉 Please be patient – I will get back to you as soon as I can! See below for some answers to your questions.

Please check this page for answers to general questions as many of your answers can be found here. If you have questions regarding shipping – eg. if your parcel has not yet arrived – please read the shipping info. All information about how your parcel was shipped and how long it should take to arrive is there.

|DESIGNS|
For help with designs please check my Ravelry group and contact the designer directly for pattern questions.

 

Orders


If you have questions about your order, please check your inbox for a receipt to see if you’ve back-ordered an item and when it will be in stock for shipping. The review function is automated. If you’ve received a review request before your parcel arrives and can take time to review the item(s) once they’ve arrived it would be hugely appreciated!

PLEASE NOTE: Items that are pre-ordered are not refundable as the items will be made to order.

Payment is accepted through Paypal.

If you wish to pay without a PayPal account:
At checkout click on the PayPal icon and you will be redirected to PayPal, click the “I do not have a PayPal account” and follow the instructions (you will not be required to create an account to complete a purchase).

*Payment is due at time of checkout. If I have received no payment within 24 hours, the sale will be canceled and the item re-listed.*
* The review app is automated. If you’ve received a review request before your parcel arrives and can take time to review the item(s) when they get to you it would be hugely appreciated.

Shipping


United Kingdom | £3.35 for up to 5 skeins — £0.30 for additional items
Europe non – EU | £5.65 for up to 2 skeins — £1.95 for additional items
European Union | £5.65 for up to 2 skeins — £1.95 for additional items
Everywhere Else | £5.55 for up to 2 skeins — £1.50 for additional items

Your order will be shipped within 1-7 business days after payment clears unless otherwise notified. My shipping days are generally Tuesdays and Thursdays. If you order something and need it right away please email me directly after you purchase.

Domestic parcels are shipped 1st class mail. International orders can take 7 -14 working days to arrive. However, it can sometimes take 4-6 weeks for parcels to reach destinations outside the UK.

[Please wait the full amount of time before contacting me regarding a parcel. 99% of parcels arrive in this timeframe. 😉]

I am unable to replace items that are lost in the post without arranging additional insurance. If you would like to insure your parcel for the full amount at an additional cost, please email me when you make your purchase and I will invoice you accordingly. If you’ve not done this, parcels will be shipped on a regular, untraceable service.

Note: On the regular Royal Mail Airmail service I am unable to determine where a parcel has on this service gone and can only get us a £20 refund through a lengthy process at Royal Mail if the item does not show up in 4 weeks. Please contact me after 4 weeks if the parcel has still not arrived and we’ll sort it out.

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IMPORTANT NOTES: International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees.

I will ship to your Paypal address, so please make sure that this is up to date when purchasing.
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Refunds and Exchanges


If you are unhappy with your purchase for any reason PLEASE contact me! I take great pride in providing an exceptional product and would love to hear of any issues you might have with yarn quality. Naturally, all yarns that are to be sent back to me must be in saleable condition – not unwound, have been exposed to animals or smelling like perfumes, smoke, etc. – unless damaged.

PLEASE NOTE: I am unable to offer refunds due to colours not matching what you saw on your monitor, so please contact me by email before purchasing if you need help with a specific hue! Please read Yarn Colour before ordering.

As I pride myself on keeping my products as pure from allergens as possible, all items being exchanged must be free of any smells – perfumes, smoke, etc. – and not have been exposed to animals.

Returns are not accepted without prior approval and are subject to a 10% restocking fee. Shipping for any agreed exchanges due to colour will be paid by the buyer and if there are any residual scents on the yarn the buyer will have to pay for return shipping back to them as well.

 

Designs

For designs please check my Ravelry group and contact designers directly for pattern questions. 

If you are having troubles downloading any designs on Ravelry please click the  buy it now button on the pattern/book page and try your coupon code there. If you are still having issues, email back with the subject header DOWNLOAD PROBLEMS (in all caps please) and include your Ravelry name in the email so I can send you the pdf from there.

Additional Policies and FAQs

 

|COLOUR|
Great care is taken to show the yarns in natural light, but please be aware that all computer monitors vary and may show colours differently on your screen. If you have any doubt about the colour, please contact me! Read more on colour.

|WHOLESALE OR CUSTOM INQUIRIES|
If you’d like to become a Kettle Yarn Co. retailer please contact me for a wholesale price list and terms.

|DYES, ALLERGIES, ETC.|
As I personally have severe fragrance allergies, all products used on my yarns are hypo-allergenic and completely fragrance free. All yarns are produced in a critter and smoke free home, so those with allergies to cats/dogs/etc. need not worry. All you will smell on your new yarn-babies is sheepy goodness!

I do not currently use natural dyes for colouring the yarns as the natural dye process actually uses many toxic chemicals to set the dye. Instead, I use acid dyes, the ‘acid’ being citric acid, a mild acid which occurs naturally in citrus fruits. These dyes are so safe I can use them in my home kitchen.

|YARN WINDING|
Some of you have asked if I offer yarn winding on your skeins. Unfortunately, being a one-woman show, I just don’t have enough time in the day to do this for orders. Thanks for understanding!

|CUSTOM ORDERS| 
I am no longer able to do custom orders.